Service Operations

Need top-quality IT service desk operations as an outsourced IT department or to augment your own IT team? Empower us to deliver, for efficiency and effectiveness of your operations.

What’s the Virtigon difference?

Clients generally outsource their Service Operations to us to improve one – or all – of their internal experience, efficiency or effectiveness. To deliver these improvements for you, we focus our Service Operations on:

• 1. Empowerment. We will ask you to empower us to succeed. With this ‘warrant card’ we are able to make things happen and implement change. 
• 2. Close partnership. We understand that trust and a close partnership is paramount. This ethos is at the forefront of how we deliver our Service Operations. Our clients have peace of mind in relying on us to look after their IT and therefore their business, allowing the business to do their business.
• 3. Efficiency. We will guide the design and implementation of ITIL standard operating models to support your business and your users.  We utilise automation and orchestration tools to ensure that we can deliver cost savings through efficiency.

We are always open to a conversation about how we can best support you and your team – and will be honest about the optimum approach.